Hotel chain Britannia named worst for eighth year running as UV tests show filth
A seafront hotel has said it “accepts there is more to do” after it was found with stained towels, hair left in the bathroom and broken glass on the carpet at breakfast.
UV tests showed surfaces at the Grand Burstin were not cleaned properly after guests left, a Which? investigation found.
Failures at the Britannia-owned hotel in Folkestone, Kent, were equalled at its sister hotel in Brighton, the Royal Albion, where faecal traces were found on the loo seat and a door handle.
The chain, which owns 56 hotels, has been named the worst for the eighth year running in a Which? survey of 4,000 guests.
It came last out of 25 major chains, scoring 37 out of 100.
The Mercure came second to last – but was still 23 points ahead.
The luxury Sofitel topped the league with 86, closely followed by the budget Premier Inn on 82.
Rory Boland, of Which? Travel, said: “Not even a global pandemic could force Britannia to clean up its act. Avoid these hotels.”
Britannia said: “We accept there is more to do.”